/* ==========================================================================
   MOON CLIENT — Support tickets
   tickets/list.html (support center) + tickets/view.html (conversation).
   Built on the moon.css tokens; the accent is never hardcoded.
   ========================================================================== */

.tk-page main.tk-main {
    flex: 1 0 auto;
    width: 100%;
}

.tk-page .tk-container {
    max-width: 1240px;
    padding-left: 2rem;
    padding-right: 2rem;
    margin: 0 auto;
    /* style.css sets overflow-x:hidden on .container (mobile), which turns it
       into a scroll container and breaks the sticky composer / side panel */
    overflow: visible;
}

@media (max-width: 640px) {
    .tk-page .tk-container { padding-left: 1rem; padding-right: 1rem; }
}

.tk-sr {
    position: absolute !important;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0 0 0 0);
    white-space: nowrap;
    border: 0;
}

.tk-page .tk-mono { font-family: var(--moon-font-mono); }

/* role colors from style.css (red / orange / cyan) -> neutral moonlight */
.tk-page .role-admin { color: var(--moon-accent-hi) !important; }
.tk-page .role-support { color: var(--moon-accent-soft) !important; }
.tk-page .role-customer,
.tk-page .role-user { color: var(--moon-text) !important; }

/* --------------------------------------------------------------------------
   Alerts
   -------------------------------------------------------------------------- */

.tk-page .tk-alert {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin: 0 0 1.5rem;
    padding: 0.9rem 1.1rem;
    font-size: 0.92rem;
    animation: tkDrop 0.6s var(--moon-ease) both;
}

.tk-alert svg { flex-shrink: 0; }

/* --------------------------------------------------------------------------
   Shared atoms: chips, ids, status, avatars, icon buttons
   -------------------------------------------------------------------------- */

.tk-id {
    display: inline-flex;
    align-items: center;
    padding: 0.24rem 0.55rem;
    border-radius: 8px;
    border: 1px solid var(--moon-line);
    background: rgba(255, 255, 255, 0.03);
    color: var(--moon-dim);
    font-family: var(--moon-font-mono);
    font-size: 0.74rem;
    font-weight: 600;
    letter-spacing: 0.02em;
    white-space: nowrap;
}

.tk-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    max-width: 100%;
    padding: 0.28rem 0.7rem;
    border-radius: 999px;
    border: 1px solid var(--moon-line);
    background: rgba(255, 255, 255, 0.035);
    color: var(--moon-dim);
    font-size: 0.76rem;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.tk-chip::before {
    content: '';
    flex-shrink: 0;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--moon-accent-lo);
    box-shadow: 0 0 8px rgba(var(--moon-accent-rgb), 0.4);
}

.tk-page .tk-status {
    gap: 0.45rem;
    padding: 0.3rem 0.7rem;
    font-size: 0.66rem;
}

.tk-status-dot {
    display: inline-block;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: currentColor;
    box-shadow: 0 0 8px currentColor;
}

.moon-badge--ok .tk-status-dot { animation: moonPing 2.2s ease-out infinite; }
.moon-badge--info .tk-status-dot { animation: tkBlink 1.6s ease-in-out infinite; }
.moon-badge--mute .tk-status-dot { box-shadow: none; opacity: 0.7; }

.tk-avatar {
    display: inline-grid;
    place-items: center;
    flex-shrink: 0;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    border: 1px solid var(--moon-line-2);
    background: radial-gradient(circle at 30% 25%, rgba(var(--moon-accent-rgb), 0.34), rgba(var(--moon-deep-rgb), 0.55) 75%);
    color: var(--moon-accent-hi);
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    line-height: 1;
}

.tk-avatar--guest {
    background: rgba(255, 255, 255, 0.04);
    border-color: var(--moon-line);
    color: var(--moon-dim);
}

.tk-icon-btn {
    display: inline-grid;
    place-items: center;
    flex-shrink: 0;
    width: 34px;
    height: 34px;
    padding: 0;
    margin: 0;
    border-radius: 999px;
    border: 1px solid var(--moon-line);
    background: transparent;
    color: var(--moon-mute);
    cursor: pointer;
    transition: color 0.2s ease, background 0.2s ease, border-color 0.2s ease, opacity 0.2s ease, transform 0.3s var(--moon-ease);
}

.tk-icon-btn:hover {
    color: #fff;
    border-color: var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.08);
}

.tk-del-btn:hover,
.tk-del-btn:focus-visible {
    color: var(--moon-danger);
    border-color: color-mix(in srgb, var(--moon-danger) 45%, transparent);
    background: color-mix(in srgb, var(--moon-danger) 10%, transparent);
}

/* --------------------------------------------------------------------------
   LIST — hero
   -------------------------------------------------------------------------- */

.tk-hero {
    position: relative;
    isolation: isolate;
    padding: clamp(2.5rem, 7vw, 5.5rem) 0 clamp(2rem, 4vw, 3rem);
    /* bleed into the container gutter so the moon is clipped by the screen edge, not mid-air */
    margin-right: -2rem;
    padding-right: 2rem;
    overflow: hidden;
    overflow: clip;
}

@media (max-width: 640px) {
    .tk-hero { margin-right: -1rem; padding-right: 1rem; }
}

.tk-hero-copy {
    position: relative;
    z-index: 1;
    max-width: 640px;
}

.tk-hero-title {
    margin: 0 0 1.25rem;
    font-size: clamp(2.4rem, 6.2vw, 4.5rem);
    line-height: 1.02;
    letter-spacing: -0.035em;
}

.tk-hero-title [data-split] { display: inline; }

.tk-hero-accent {
    display: inline-block;
    padding-right: 0.06em;
    animation: tkPop 1.1s var(--moon-ease) 0.45s both, moonShimmer 6s linear infinite;
}

.tk-hero-lead {
    max-width: 540px;
    margin: 0 0 1.6rem;
    color: var(--moon-dim);
    font-size: clamp(1rem, 1.5vw, 1.12rem);
    line-height: 1.65;
}

.tk-perks {
    display: flex;
    flex-wrap: wrap;
    gap: 0.6rem 1.4rem;
    margin: 0;
    padding: 0;
    list-style: none;
    color: var(--moon-dim);
    font-size: 0.86rem;
}

.tk-perks li {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

.tk-perks svg {
    flex-shrink: 0;
    padding: 3px;
    border-radius: 50%;
    color: var(--moon-accent-ink);
    background: var(--moon-grad);
}

/* the moon */
.tk-orb {
    position: absolute;
    z-index: 0;
    top: 50%;
    right: 0;
    width: 440px;
    height: 440px;
    transform: translateY(-50%);
    pointer-events: none;
}

.tk-orb::before {
    content: '';
    position: absolute;
    inset: 4%;
    border-radius: 50%;
    background: radial-gradient(circle, rgba(var(--moon-accent-rgb), 0.16), transparent 62%);
    filter: blur(20px);
    animation: tkBreath 7s ease-in-out infinite;
}

.tk-orb-moon {
    position: absolute;
    inset: 24%;
    border-radius: 50%;
    background:
        radial-gradient(circle at 33% 28%, var(--moon-accent-hi) 0%, rgba(var(--moon-accent-rgb), 0.7) 18%, rgba(var(--moon-accent-rgb), 0.28) 42%, rgba(var(--moon-deep-rgb), 0.55) 64%, var(--moon-bg) 88%);
    box-shadow:
        0 0 90px rgba(var(--moon-accent-rgb), 0.2),
        inset -26px -34px 60px rgba(0, 0, 0, 0.7),
        inset 6px 8px 26px rgba(var(--moon-accent-rgb), 0.18);
    animation: moonFloat 9s ease-in-out infinite;
}

.tk-orb-moon::before {
    content: '';
    position: absolute;
    inset: 0;
    border-radius: 50%;
    background:
        radial-gradient(circle at 58% 36%, rgba(0, 0, 0, 0.24) 0 7%, transparent 8.5%),
        radial-gradient(circle at 40% 62%, rgba(0, 0, 0, 0.2) 0 10%, transparent 11.5%),
        radial-gradient(circle at 70% 64%, rgba(0, 0, 0, 0.18) 0 5%, transparent 6.5%),
        radial-gradient(circle at 27% 44%, rgba(0, 0, 0, 0.14) 0 4%, transparent 5.5%),
        radial-gradient(circle at 52% 82%, rgba(0, 0, 0, 0.14) 0 4%, transparent 5.5%);
}

.tk-orb-ring {
    position: absolute;
    inset: 4%;
    border-radius: 50%;
    border: 1px solid rgba(var(--moon-accent-rgb), 0.16);
    transform: rotateX(74deg) rotateZ(0deg);
    animation: tkOrbit 22s linear infinite;
}

.tk-orb-ring--2 {
    inset: 13%;
    border-color: rgba(var(--moon-accent-rgb), 0.1);
    animation-duration: 15s;
    animation-direction: reverse;
}

.tk-orb-ring i {
    position: absolute;
    top: 50%;
    left: -4px;
    width: 8px;
    height: 8px;
    margin-top: -4px;
    border-radius: 50%;
    background: var(--moon-accent-hi);
    box-shadow: 0 0 14px var(--moon-accent), 0 0 30px rgba(var(--moon-accent-rgb), 0.6);
}

.tk-orb-ring--2 i {
    left: auto;
    right: -3px;
    width: 6px;
    height: 6px;
    margin-top: -3px;
}

/* --------------------------------------------------------------------------
   LIST — quick actions
   -------------------------------------------------------------------------- */

.tk-actions {
    --tk-cols: 3;
    display: grid;
    grid-template-columns: repeat(var(--tk-cols), minmax(0, 1fr));
    gap: 1rem;
    margin: 0 0 clamp(2.5rem, 6vw, 4rem);
}

/* guests get a fourth card (find guest ticket) */
.tk-actions:has(> .tk-action-slot:nth-child(4)) { --tk-cols: 4; }

@media (max-width: 1120px) {
    .tk-actions:has(> .tk-action-slot:nth-child(4)) { --tk-cols: 2; }
}

@media (max-width: 760px) {
    .tk-actions,
    .tk-actions:has(> .tk-action-slot:nth-child(4)) { --tk-cols: 1; gap: 0.7rem; }
}

.tk-action-slot { display: flex; min-width: 0; }

.tk-action {
    position: relative;
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.95rem;
    width: 100%;
    min-height: 196px;
    margin: 0;
    padding: 1.4rem;
    border-radius: var(--moon-r-lg);
    border: 1px solid var(--moon-line);
    background: linear-gradient(180deg, rgba(var(--moon-panel-rgb), 0.8), rgba(var(--moon-panel-rgb), 0.55));
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    box-shadow: var(--moon-shadow);
    color: var(--moon-text);
    font: inherit;
    text-align: left;
    text-decoration: none !important;
    cursor: pointer;
    -webkit-appearance: none;
    appearance: none;
    transition: transform 0.5s var(--moon-ease), border-color 0.3s ease, box-shadow 0.4s ease, background 0.3s ease;
}

.tk-action--primary {
    border-color: var(--moon-line-2);
    background: linear-gradient(155deg, rgba(var(--moon-accent-rgb), 0.14), rgba(var(--moon-panel-rgb), 0.72) 58%);
}

.tk-action:hover {
    color: var(--moon-text);
    transform: translateY(-5px);
    border-color: rgba(var(--moon-accent-rgb), 0.34);
    box-shadow: 0 34px 70px -32px rgba(var(--moon-accent-rgb), 0.5), var(--moon-shadow);
}

.tk-action:active { transform: translateY(-2px) scale(0.99); }

.tk-action-icon {
    display: grid;
    place-items: center;
    width: 46px;
    height: 46px;
    border-radius: 14px;
    border: 1px solid var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.07);
    color: var(--moon-accent-hi);
    box-shadow: inset 0 1px rgba(255, 255, 255, 0.06);
    transition: transform 0.5s var(--moon-ease);
}

.tk-action--primary .tk-action-icon {
    border-color: transparent;
    background: var(--moon-grad);
    color: var(--moon-accent-ink);
    box-shadow: 0 12px 30px -10px rgba(var(--moon-accent-rgb), 0.65), inset 0 1px rgba(255, 255, 255, 0.7);
}

.tk-action:hover .tk-action-icon { transform: rotate(-8deg) scale(1.07); }

.tk-action-body {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
}

.tk-action-title {
    color: #fff;
    font-size: 1.06rem;
    font-weight: 700;
    letter-spacing: -0.01em;
}

.tk-action-text {
    color: var(--moon-dim);
    font-size: 0.89rem;
    line-height: 1.55;
}

.tk-action-cta {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    margin-top: auto;
    color: var(--moon-accent-soft);
    font-size: 0.84rem;
    font-weight: 600;
    transition: color 0.2s ease;
}

.tk-action-cta svg { transition: transform 0.4s var(--moon-ease); }
.tk-action:hover .tk-action-cta { color: #fff; }
.tk-action:hover .tk-action-cta svg { transform: translateX(4px); }

.tk-action-kbd {
    position: absolute;
    top: 1.3rem;
    right: 1.3rem;
    color: var(--moon-mute);
    font-family: var(--moon-font-mono);
    font-size: 0.7rem;
    letter-spacing: 0.06em;
}

/* --------------------------------------------------------------------------
   LIST — ticket board
   -------------------------------------------------------------------------- */

.tk-board { margin: 0 0 clamp(3rem, 7vw, 5rem); }

.tk-board-head {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    justify-content: space-between;
    gap: 1.1rem 2rem;
    margin-bottom: 1.1rem;
}

.tk-board-title { min-width: 0; }
.tk-board-title .moon-eyebrow { margin-bottom: 0.55rem; }

.tk-board-title h2 {
    margin: 0;
    font-size: clamp(1.45rem, 2.6vw, 2rem);
}

/* segmented filter with a sliding glider */
.tk-page .tk-tabs {
    position: relative;
    display: flex;
    flex-wrap: nowrap;
    gap: 0.2rem;
    max-width: 100%;
    margin: 0;
    padding: 0.3rem;
    border-radius: 999px;
    border: 1px solid var(--moon-line);
    background: rgba(var(--moon-panel-rgb), 0.72);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    box-shadow: inset 0 1px rgba(255, 255, 255, 0.03);
    overflow-x: auto;
    scrollbar-width: none;
}

.tk-page .tk-tabs::-webkit-scrollbar { display: none; }

.tk-tabs-glider {
    position: absolute;
    z-index: 0;
    top: 0;
    left: 0;
    width: 0;
    height: 38px;
    border-radius: 999px;
    background: var(--moon-grad);
    box-shadow: 0 10px 26px -10px rgba(var(--moon-accent-rgb), 0.75), inset 0 1px rgba(255, 255, 255, 0.75);
    opacity: 0;
    pointer-events: none;
    transition: transform 0.55s var(--moon-ease), width 0.55s var(--moon-ease), opacity 0.3s ease;
}

.tk-tabs.has-glider .tk-tabs-glider { opacity: 1; }
.tk-tabs.is-instant .tk-tabs-glider { transition: none; }

.tk-page .tk-tabs .tk-tab {
    position: relative;
    z-index: 1;
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    flex-shrink: 0;
    height: 38px;
    margin: 0;
    padding: 0 1rem;
    border-radius: 999px;
    border: 1px solid transparent;
    background: transparent;
    box-shadow: none;
    color: var(--moon-dim);
    font-size: 0.84rem;
    font-weight: 600;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
}

.tk-page .tk-tabs .tk-tab::after { display: none; }

.tk-page .tk-tabs .tk-tab.btn-outline:hover {
    transform: none;
    border-color: transparent;
    background: rgba(255, 255, 255, 0.045);
    box-shadow: none;
    color: #fff;
}

.tk-page .tk-tabs .tk-tab.btn-primary {
    background: var(--moon-grad);
    color: var(--moon-accent-ink) !important;
    box-shadow: 0 10px 26px -12px rgba(var(--moon-accent-rgb), 0.7);
}

.tk-page .tk-tabs .tk-tab:hover,
.tk-page .tk-tabs .tk-tab:active { transform: none; filter: none; }

.tk-page .tk-tabs.has-glider .tk-tab.btn-primary,
.tk-page .tk-tabs.has-glider .tk-tab.btn-primary:hover {
    background: transparent;
    box-shadow: none;
}

.tk-tab-count {
    display: inline-grid;
    place-items: center;
    min-width: 22px;
    height: 20px;
    padding: 0 0.4rem;
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.06);
    color: var(--moon-dim);
    font-family: var(--moon-font-mono);
    font-size: 0.68rem;
    font-weight: 700;
    transition: background 0.3s ease, color 0.3s ease;
}

.tk-tab-count:empty { display: none; }

.tk-tab.btn-primary .tk-tab-count {
    background: rgba(0, 0, 0, 0.1);
    color: var(--moon-accent-ink);
}

/* list container + loading state */
.tk-page .tk-list {
    position: relative;
    min-height: 140px;
    transition: opacity 0.2s ease, filter 0.25s ease;
}

.tk-page .tk-list.is-loading {
    opacity: 0.35;
    filter: blur(2px);
    pointer-events: none;
}

.tk-page .tk-table-wrap {
    margin: 0;
    padding: 0;
    width: 100%;
}

/* table rendered as floating rows */
.tk-page .tk-table {
    width: 100%;
    margin: -8px 0 0;
    border-collapse: separate;
    border-spacing: 0 8px;
}

.tk-page .tk-table[hidden] { display: none !important; }

.tk-page .tk-table th {
    padding: 0.4rem 1rem 0.1rem;
    border-bottom: 0 !important;
    font-size: 0.66rem;
    text-align: left;
    white-space: nowrap;
}

.tk-page .tk-table th:last-child { text-align: right; }

.tk-page .tk-table td {
    padding: 0.95rem 1rem;
    text-align: left;
    vertical-align: middle;
    background: rgba(var(--moon-panel-rgb), 0.66);
    border-top: 1px solid var(--moon-line);
    border-bottom: 1px solid var(--moon-line) !important;
    transition: background 0.25s ease, border-color 0.25s ease, box-shadow 0.3s ease;
}

.tk-page .tk-table td:first-child {
    border-left: 1px solid var(--moon-line);
    border-radius: 16px 0 0 16px;
}

.tk-page .tk-table td:last-child {
    border-right: 1px solid var(--moon-line);
    border-radius: 0 16px 16px 0;
    text-align: right;
}

.tk-page .tk-table tbody tr {
    cursor: pointer;
    animation: tkRowIn 0.6s var(--moon-ease) both;
}

.tk-page .tk-table tbody tr:nth-child(2) { animation-delay: 0.04s; }
.tk-page .tk-table tbody tr:nth-child(3) { animation-delay: 0.08s; }
.tk-page .tk-table tbody tr:nth-child(4) { animation-delay: 0.12s; }
.tk-page .tk-table tbody tr:nth-child(5) { animation-delay: 0.16s; }
.tk-page .tk-table tbody tr:nth-child(6) { animation-delay: 0.2s; }
.tk-page .tk-table tbody tr:nth-child(7) { animation-delay: 0.24s; }
.tk-page .tk-table tbody tr:nth-child(n+8) { animation-delay: 0.28s; }

.tk-page .tk-table tbody tr:hover { background: transparent; }

@media (min-width: 1101px) {
    .tk-page .tk-table tbody tr:hover td {
        background: rgba(var(--moon-accent-rgb), 0.055);
        border-color: rgba(var(--moon-accent-rgb), 0.2);
        border-bottom-color: rgba(var(--moon-accent-rgb), 0.2) !important;
    }

    .tk-page .tk-table tbody tr:hover td:first-child { box-shadow: inset 3px 0 0 var(--moon-accent-hi); }
}

.tk-page .tk-table td[data-label="ID"] { width: 1%; white-space: nowrap; }
.tk-page .tk-table td[data-label="Subject"] { width: 36%; min-width: 190px; }

/* long user / guest names truncate instead of pushing the row past the container */
.tk-page .tk-table .tk-person { max-width: 170px; }

/* small laptops: staff rows drop the category column so everything still fits */
@media (min-width: 1101px) and (max-width: 1260px) {
    .tk-page .tk-table--staff .tk-col-cat,
    .tk-page .tk-table--staff td[data-label="Category"] { display: none; }
}

.tk-subject {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    color: #fff;
    font-weight: 600;
    line-height: 1.4;
    overflow-wrap: anywhere;
}

.tk-person {
    display: inline-flex;
    align-items: center;
    gap: 0.55rem;
    max-width: 100%;
    color: var(--moon-text);
    font-size: 0.87rem;
    white-space: nowrap;
}

.tk-person > span:last-child {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
}

.tk-guest { color: var(--moon-dim); }

.tk-time {
    display: flex;
    flex-direction: column;
    line-height: 1.3;
    white-space: nowrap;
}

.tk-time-rel {
    color: var(--moon-text);
    font-size: 0.86rem;
    font-weight: 500;
}

.tk-time-rel:empty { display: none; }

.tk-time-abs {
    color: var(--moon-mute);
    font-family: var(--moon-font-mono);
    font-size: 0.7rem;
}

.tk-time-rel:empty + .tk-time-abs {
    color: var(--moon-dim);
    font-size: 0.8rem;
}

.tk-row-actions {
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
    gap: 0.4rem;
}

.tk-page .tk-view-btn {
    height: 34px;
    padding: 0 0.85rem 0 1rem;
    border-radius: 999px;
    gap: 0.35rem;
    font-size: 0.8rem;
}

.tk-page .tk-view-btn svg { transition: transform 0.4s var(--moon-ease); }
.tk-page .tk-table tbody tr:hover .tk-view-btn {
    border-color: rgba(var(--moon-accent-rgb), 0.4);
    color: #fff;
}
.tk-page .tk-table tbody tr:hover .tk-view-btn svg { transform: translateX(3px); }

@media (hover: hover) {
    .tk-page .tk-table .tk-del-btn { opacity: 0; }
    .tk-page .tk-table tbody tr:hover .tk-del-btn,
    .tk-page .tk-table .tk-del-btn:focus-visible { opacity: 1; }
}

/* empty state */
.tk-page .tk-empty {
    display: block;
    padding: clamp(3rem, 7vw, 4.5rem) 1.5rem;
    text-align: center;
    border: 1px dashed var(--moon-line-2);
    border-radius: var(--moon-r-lg);
    background: radial-gradient(500px 220px at 50% 0%, rgba(var(--moon-accent-rgb), 0.06), transparent 70%), rgba(var(--moon-panel-rgb), 0.4);
    animation: tkRowIn 0.6s var(--moon-ease) both;
}

.tk-empty-icon {
    display: grid;
    place-items: center;
    width: 72px;
    height: 72px;
    margin: 0 auto 1.3rem;
    border-radius: 22px;
    border: 1px solid var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.06);
    color: var(--moon-accent-soft);
    box-shadow: 0 20px 50px -24px rgba(var(--moon-accent-rgb), 0.6);
    animation: moonFloat 5s ease-in-out infinite;
}

.tk-empty-title {
    margin: 0 0 0.4rem;
    color: #fff;
    font-size: 1.06rem;
    font-weight: 600;
}

.tk-empty-text {
    max-width: 380px;
    margin: 0 auto 1.4rem;
    color: var(--moon-dim);
    font-size: 0.92rem;
}

.tk-page .tk-empty .btn { gap: 0.45rem; }

/* tablet / small laptop / phone: rows become cards */
@media (max-width: 1100px) {
    .tk-page .tk-table,
    .tk-page .tk-table tbody {
        display: block;
        margin: 0;
    }

    .tk-page .tk-table thead { display: none; }

    .tk-page .tk-table tbody tr {
        position: relative;
        display: flex;
        flex-wrap: wrap;
        align-items: center;
        gap: 0.65rem 0.6rem;
        margin-bottom: 0.75rem;
        padding: 1rem 1.05rem;
        border-radius: 18px;
        border: 1px solid var(--moon-line);
        background: rgba(var(--moon-panel-rgb), 0.7);
        transition: border-color 0.25s ease, background 0.25s ease;
    }

    .tk-page .tk-table tbody tr:hover {
        background: rgba(var(--moon-accent-rgb), 0.05);
        border-color: rgba(var(--moon-accent-rgb), 0.22);
    }

    .tk-page .tk-table td,
    .tk-page .tk-table td:first-child,
    .tk-page .tk-table td:last-child,
    .tk-page .tk-table tbody tr:hover td {
        display: block;
        width: auto;
        padding: 0;
        border: 0 !important;
        border-radius: 0;
        background: transparent;
        box-shadow: none;
        text-align: left;
    }

    .tk-page .tk-table td[data-label="Status"] { order: 1; }
    .tk-page .tk-table td[data-label="ID"] { order: 2; margin-left: auto; }
    .tk-page .tk-table td[data-label="Subject"] { order: 3; flex: 1 0 100%; font-size: 1rem; }
    .tk-page .tk-table td[data-label="Category"] { order: 4; }
    .tk-page .tk-table td[data-label="User"] { order: 5; min-width: 0; max-width: 100%; }
    .tk-page .tk-table .tk-person { max-width: 100%; }
    .tk-page .tk-table td[data-label="Last Activity"] { order: 6; margin-left: auto; text-align: right; }
    .tk-page .tk-table td[data-label="Action"] {
        order: 7;
        flex: 1 0 100%;
        padding-top: 0.75rem;
        border-top: 1px solid var(--moon-line) !important;
    }

    .tk-page .tk-table td[data-label="Last Activity"] .tk-time { align-items: flex-end; }
    .tk-page .tk-table .tk-row-actions { display: flex; width: 100%; }
    .tk-page .tk-table .tk-view-btn { flex: 1; justify-content: center; }
    .tk-page .tk-table .tk-del-btn { opacity: 1; }
}

/* tablets: actions sit on the meta row instead of their own row */
@media (min-width: 641px) and (max-width: 1100px) {
    .tk-page .tk-table td[data-label="Action"] {
        flex: 0 0 auto;
        padding-top: 0;
        border-top: 0 !important;
    }

    .tk-page .tk-table td[data-label="Last Activity"] { margin-right: 0.4rem; }
    .tk-page .tk-table .tk-row-actions { width: auto; }
    .tk-page .tk-table .tk-view-btn { flex: 0 0 auto; }
}

@media (max-width: 640px) {
    .tk-page .tk-tabs { width: 100%; }
    .tk-page .tk-tabs .tk-tab { padding: 0 0.75rem; font-size: 0.8rem; }
    .tk-board-head { align-items: stretch; }
}

/* small phones: the four filters become a 2 x 2 grid so nothing hides off-screen */
@media (max-width: 480px) {
    .tk-page .tk-tabs {
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        border-radius: 20px;
        overflow: visible;
    }

    .tk-page .tk-tabs .tk-tab { justify-content: center; border-radius: 14px; }
    .tk-tabs-glider { border-radius: 14px; }
}

/* --------------------------------------------------------------------------
   LIST — guest section
   -------------------------------------------------------------------------- */

.tk-guest-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr);
    gap: 1rem;
    margin: 0 0 clamp(3rem, 7vw, 5rem);
}

.tk-page .tk-guest-grid .moon-panel { padding: clamp(1.4rem, 3vw, 2rem); }

.tk-steps-title,
.tk-login h3 {
    margin: 0 0 1.4rem;
    color: #fff;
    font-size: 1.2rem;
    font-weight: 700;
}

.tk-steps {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 1.3rem;
    margin: 0;
    padding: 0;
    list-style: none;
}

.tk-steps::before {
    content: '';
    position: absolute;
    top: 18px;
    bottom: 18px;
    left: 17px;
    width: 1px;
    background: linear-gradient(180deg, rgba(var(--moon-accent-rgb), 0.5), rgba(var(--moon-accent-rgb), 0.05));
}

.tk-steps li {
    position: relative;
    display: flex;
    gap: 1rem;
}

.tk-step-num {
    position: relative;
    display: grid;
    place-items: center;
    flex-shrink: 0;
    width: 35px;
    height: 35px;
    border-radius: 50%;
    border: 1px solid var(--moon-line-2);
    background: var(--moon-panel-solid);
    color: var(--moon-accent-hi);
    font-family: var(--moon-font-mono);
    font-size: 0.72rem;
    font-weight: 600;
    box-shadow: 0 0 0 4px rgba(var(--moon-panel-rgb), 0.9);
}

.tk-steps li:first-child .tk-step-num {
    border-color: transparent;
    background: var(--moon-grad);
    color: var(--moon-accent-ink);
}

.tk-steps strong {
    display: block;
    margin: 0.35rem 0 0.2rem;
    color: #fff;
    font-size: 0.95rem;
}

.tk-steps p {
    margin: 0;
    color: var(--moon-dim);
    font-size: 0.88rem;
    line-height: 1.55;
}

.tk-login {
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.tk-login-glow {
    position: absolute;
    right: -80px;
    bottom: -120px;
    width: 280px;
    height: 280px;
    border-radius: 50%;
    background: radial-gradient(circle, rgba(var(--moon-accent-rgb), 0.18), transparent 65%);
    pointer-events: none;
    animation: tkBreath 6s ease-in-out infinite;
}

.tk-login-icon {
    display: grid;
    place-items: center;
    width: 48px;
    height: 48px;
    margin-bottom: 1.2rem;
    border-radius: 15px;
    border: 1px solid var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.07);
    color: var(--moon-accent-hi);
}

.tk-login h3 { margin-bottom: 0.5rem; }

.tk-login p {
    margin: 0 0 1.6rem;
    color: var(--moon-dim);
    font-size: 0.93rem;
    line-height: 1.6;
}

.tk-login-actions {
    position: relative;
    display: flex;
    flex-wrap: wrap;
    gap: 0.6rem;
    margin-top: auto;
}

.tk-page .tk-login-actions .btn { flex: 1 1 auto; gap: 0.45rem; }

@media (max-width: 900px) {
    .tk-guest-grid { grid-template-columns: 1fr; }
}

/* --------------------------------------------------------------------------
   Modals (create / find)
   -------------------------------------------------------------------------- */

.tk-page .tk-modal .modal-content {
    max-width: 540px;
    padding: 2rem;
    text-align: left;
}

.tk-modal-head {
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    margin: 0 2.5rem 1.6rem 0;
}

.tk-modal-icon {
    display: grid;
    place-items: center;
    flex-shrink: 0;
    width: 46px;
    height: 46px;
    border-radius: 14px;
    background: var(--moon-grad);
    color: var(--moon-accent-ink);
    box-shadow: 0 12px 30px -12px rgba(var(--moon-accent-rgb), 0.7), inset 0 1px rgba(255, 255, 255, 0.7);
}

.tk-modal-head h2 {
    margin: 0.1rem 0 0.3rem;
    font-size: 1.3rem;
    line-height: 1.2;
}

.tk-modal-head p {
    margin: 0;
    color: var(--moon-dim);
    font-size: 0.9rem;
    line-height: 1.5;
}

.tk-form {
    display: flex;
    flex-direction: column;
    gap: 1.05rem;
    margin: 0;
}

/* style.css gives every "form div" a 1.25rem bottom margin; spacing here comes from the flex gap */
.tk-page .tk-form > div,
.tk-page .tk-form-row > div,
.tk-page .tk-composer-form > div { margin-bottom: 0; }

.tk-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

.tk-field { min-width: 0; }

.tk-page .tk-field > label {
    display: block;
    margin: 0 0 0.45rem;
    color: var(--moon-dim);
    font-size: 0.76rem;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.tk-page .tk-field input,
.tk-page .tk-field select,
.tk-page .tk-field textarea {
    margin-top: 0;
}

.tk-page .tk-field textarea {
    min-height: 130px;
    resize: vertical;
    line-height: 1.55;
}

.tk-page .tk-select select {
    -webkit-appearance: none;
    appearance: none;
    padding-right: 2.6rem;
    background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23a3a9b6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'/></svg>");
    background-repeat: no-repeat;
    background-position: right 1rem center;
    cursor: pointer;
}

.tk-page .tk-input-mono { font-family: var(--moon-font-mono); letter-spacing: 0.04em; }

.tk-page .tk-submit {
    width: 100%;
    height: 50px;
    margin-top: 0.4rem;
    gap: 0.5rem;
    font-size: 0.95rem;
}

.tk-page .tk-submit svg { transition: transform 0.4s var(--moon-ease); }
.tk-page .tk-submit:hover svg { transform: translateX(4px); }

.tk-form-note {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin: -0.2rem 0 0;
    color: var(--moon-mute);
    font-size: 0.78rem;
}

@media (max-width: 560px) {
    .tk-page .tk-modal .modal-content { padding: 1.4rem 1.2rem; }
    .tk-form-row { grid-template-columns: 1fr; }
    .tk-modal-head { margin-right: 2.2rem; }
    .tk-modal-icon { width: 40px; height: 40px; border-radius: 12px; }
}

/* --------------------------------------------------------------------------
   VIEW — header
   -------------------------------------------------------------------------- */

.tk-page .tk-view {
    padding-top: clamp(1.5rem, 4vw, 2.5rem);
    padding-bottom: clamp(3rem, 7vw, 5rem);
}

.tk-back {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    height: 36px;
    padding: 0 1rem 0 0.8rem;
    border-radius: 999px;
    border: 1px solid var(--moon-line);
    background: rgba(var(--moon-panel-rgb), 0.6);
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    color: var(--moon-dim);
    font-size: 0.84rem;
    font-weight: 600;
    text-decoration: none !important;
}

.tk-back svg { transition: transform 0.4s var(--moon-ease); }

.tk-back:hover {
    color: #fff;
    border-color: var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.06);
}

.tk-back:hover svg { transform: translateX(-3px); }

.tk-view-head {
    margin: 1.6rem 0 2rem;
    animation: tkDrop 0.8s var(--moon-ease) both;
}

.tk-view-badges {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 1rem;
}

.tk-page .tk-view-badges .status-badge { padding: 0.36rem 0.8rem; font-size: 0.68rem; }

.tk-view-title {
    max-width: 900px;
    margin: 0 0 1rem;
    font-size: clamp(1.6rem, 3.8vw, 2.7rem);
    line-height: 1.12;
    overflow-wrap: anywhere;
}

.tk-view-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem 1.2rem;
    color: var(--moon-dim);
    font-size: 0.88rem;
}

.tk-view-meta > span {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    min-width: 0;
}

.tk-view-meta svg { flex-shrink: 0; color: var(--moon-mute); }

.tk-view-meta strong { color: var(--moon-text); font-weight: 600; }

/* --------------------------------------------------------------------------
   VIEW — layout
   -------------------------------------------------------------------------- */

.tk-view-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 330px;
    align-items: start;
    gap: 1.6rem;
}

.tk-thread {
    position: relative;
    display: flex;
    flex-direction: column;
    min-width: 0;
    border-radius: var(--moon-r-lg);
    border: 1px solid var(--moon-line);
    background: linear-gradient(180deg, rgba(var(--moon-panel-rgb), 0.62), rgba(var(--moon-panel-rgb), 0.42));
    box-shadow: var(--moon-shadow);
}

.tk-thread::before {
    content: '';
    position: absolute;
    top: 0;
    left: 10%;
    right: 10%;
    height: 1px;
    background: linear-gradient(90deg, transparent, rgba(var(--moon-accent-rgb), 0.7), transparent);
    opacity: 0.6;
}

.tk-thread-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 1rem 1.4rem;
    border-bottom: 1px solid var(--moon-line);
}

.tk-thread-title {
    display: inline-flex;
    align-items: center;
    gap: 0.6rem;
    color: #fff;
    font-size: 0.92rem;
    font-weight: 600;
}

.tk-thread-title svg { color: var(--moon-accent-soft); }

.tk-thread-count {
    color: var(--moon-mute);
    font-size: 0.78rem;
    font-weight: 500;
}

/* conversation (grows so the composer always sits at the bottom of the panel) */
.tk-page .tk-chat {
    flex: 1 0 auto;
    display: flex;
    flex-direction: column;
    gap: 1.15rem;
    margin: 0;
    padding: 1.5rem 1.4rem 1rem;
}

.tk-sys {
    display: flex;
    align-items: center;
    gap: 0.9rem;
    margin: 0.2rem 0;
    color: var(--moon-mute);
    font-size: 0.7rem;
    font-weight: 600;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.tk-sys::before,
.tk-sys::after {
    content: '';
    flex: 1;
    height: 1px;
    background: linear-gradient(90deg, transparent, var(--moon-line-2), transparent);
}

.tk-sys-pill {
    display: inline-flex;
    align-items: center;
    flex-shrink: 0;
    gap: 0.45rem;
    white-space: nowrap;
    padding: 0.32rem 0.8rem;
    border-radius: 999px;
    border: 1px solid var(--moon-line);
    background: rgba(var(--moon-panel-rgb), 0.85);
    text-align: center;
}

.tk-sys-pill svg { flex-shrink: 0; }

.tk-page .message-wrapper {
    display: flex;
    align-items: flex-end;
    gap: 0.7rem;
    max-width: min(84%, 700px);
    min-width: 0;
}

.tk-page .wrapper-user {
    align-self: flex-start;
    animation: tkInLeft 0.7s var(--moon-ease) both;
}

.tk-page .wrapper-staff {
    align-self: flex-end;
    flex-direction: row-reverse;
    animation: tkInRight 0.7s var(--moon-ease) both;
}

.tk-chat > .message-wrapper:nth-child(3) { animation-delay: 0.06s; }
.tk-chat > .message-wrapper:nth-child(4) { animation-delay: 0.12s; }
.tk-chat > .message-wrapper:nth-child(5) { animation-delay: 0.18s; }
.tk-chat > .message-wrapper:nth-child(6) { animation-delay: 0.24s; }
.tk-chat > .message-wrapper:nth-child(n+7) { animation-delay: 0.3s; }

.tk-ava {
    position: relative;
    flex-shrink: 0;
    margin-bottom: 2px;
}

.tk-page .avatar,
.tk-page .avatar-placeholder {
    display: grid;
    place-items: center;
    width: 36px;
    height: 36px;
    min-width: 36px;
    min-height: 36px;
    border-radius: 50%;
    border: 1px solid var(--moon-line-2);
    object-fit: cover;
    box-sizing: border-box;
}

.tk-page .avatar-placeholder {
    background: radial-gradient(circle at 30% 25%, rgba(var(--moon-accent-rgb), 0.3), rgba(var(--moon-deep-rgb), 0.55) 75%);
    color: var(--moon-accent-hi);
    font-size: 0.82rem;
    font-weight: 700;
}

.tk-page .wrapper-staff .tk-ava::after {
    content: '';
    position: absolute;
    right: -2px;
    bottom: -2px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: var(--moon-grad);
    box-shadow: 0 0 0 2px var(--moon-panel-solid), 0 0 10px rgba(var(--moon-accent-rgb), 0.7);
}

.tk-page .message {
    position: relative;
    flex: 0 1 auto;
    min-width: 0;
    padding: 0.85rem 1.1rem 0.95rem;
    border-radius: 20px;
    text-align: left;
}

.tk-page .message-user {
    border: 1px solid var(--moon-line);
    border-bottom-left-radius: 6px;
    background: rgba(255, 255, 255, 0.04);
}

.tk-page .message-staff {
    border: 1px solid rgba(var(--moon-accent-rgb), 0.26);
    border-bottom-right-radius: 6px;
    background: linear-gradient(155deg, rgba(var(--moon-accent-rgb), 0.17), rgba(var(--moon-accent-rgb), 0.05));
    box-shadow: 0 20px 44px -28px rgba(var(--moon-accent-rgb), 0.65), inset 0 1px rgba(255, 255, 255, 0.06);
    text-align: left;
}

.tk-page .message-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.3rem 0.55rem;
    margin-bottom: 0.4rem;
    color: var(--moon-mute);
    font-size: 0.74rem;
}

.tk-page .wrapper-staff .message-meta { justify-content: flex-end; }

.tk-page .message-meta strong {
    font-size: 0.84rem;
    font-weight: 700;
}

.tk-staff-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.14rem 0.45rem;
    border-radius: 6px;
    background: var(--moon-grad);
    color: var(--moon-accent-ink);
    font-size: 0.58rem;
    font-weight: 800;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    box-shadow: 0 4px 14px -6px rgba(var(--moon-accent-rgb), 0.8);
}

.tk-page .message-body {
    color: var(--moon-text);
    font-size: 0.95rem;
    line-height: 1.65;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

/* composer */
.tk-composer {
    position: sticky;
    bottom: 14px;
    z-index: 20;
    margin: 0.4rem 0.8rem 0.8rem;
    border-radius: 20px;
    border: 1px solid var(--moon-line-2);
    /* opaque on purpose: it floats over the conversation, and a translucent/backdrop-filtered
       panel let the messages underneath bleed through the text field */
    background:
        linear-gradient(180deg, rgba(var(--moon-accent-rgb), 0.045), rgba(var(--moon-accent-rgb), 0) 70%),
        var(--moon-panel-solid);
    box-shadow: 0 -18px 40px -18px rgba(0, 0, 0, 0.9), 0 26px 60px -24px rgba(0, 0, 0, 0.95), inset 0 1px rgba(255, 255, 255, 0.05);
    transition: border-color 0.25s ease, box-shadow 0.3s ease;
}

.tk-composer:focus-within {
    border-color: rgba(var(--moon-accent-rgb), 0.5);
    box-shadow: 0 0 0 4px rgba(var(--moon-accent-rgb), 0.08), 0 26px 60px -24px rgba(0, 0, 0, 0.95), 0 0 40px -16px rgba(var(--moon-accent-rgb), 0.45);
}

.tk-composer-form { margin: 0; }

.tk-page .tk-composer textarea {
    display: block;
    width: 100%;
    min-height: 66px;
    max-height: 40vh;
    margin: 0;
    padding: 0.95rem 1.1rem 0.35rem;
    border: 0 !important;
    border-radius: 20px 20px 0 0;
    background: transparent !important;
    box-shadow: none !important;
    color: var(--moon-text);
    font-size: 0.95rem;
    line-height: 1.55;
    resize: none;
}

.tk-composer-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.35rem 0.5rem 0.5rem 1.05rem;
}

.tk-composer-hint {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    color: var(--moon-mute);
    font-size: 0.74rem;
}

.tk-composer-hint kbd {
    padding: 0.08rem 0.4rem;
    border-radius: 6px;
    border: 1px solid var(--moon-line);
    background: rgba(255, 255, 255, 0.04);
    color: var(--moon-dim);
    font-family: var(--moon-font-mono);
    font-size: 0.66rem;
}

.tk-page .tk-send {
    height: 42px;
    padding: 0 1.05rem 0 1.25rem;
    border-radius: 13px;
    gap: 0.5rem;
}

.tk-page .tk-send svg { transition: transform 0.4s var(--moon-ease); }
.tk-page .tk-send:hover svg { transform: translate(2px, -2px); }
.tk-page .tk-send.is-sending { pointer-events: none; filter: brightness(0.85); }
.tk-page .tk-send.is-sending svg { animation: tkSend 0.8s var(--moon-ease) infinite; }

/* closed notice */
.tk-closed {
    margin: 0.4rem 0.8rem 0.8rem;
    padding: 2rem 1.5rem;
    border-radius: 20px;
    border: 1px dashed var(--moon-line-2);
    background: radial-gradient(400px 180px at 50% 0%, rgba(var(--moon-accent-rgb), 0.07), transparent 70%), rgba(var(--moon-panel-rgb), 0.5);
    text-align: center;
}

.tk-closed-icon {
    display: grid;
    place-items: center;
    width: 52px;
    height: 52px;
    margin: 0 auto 1rem;
    border-radius: 16px;
    border: 1px solid var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.07);
    color: var(--moon-accent-hi);
}

.tk-closed h3 {
    margin: 0 0 0.45rem;
    color: #fff;
    font-size: 1.12rem;
}

.tk-closed p {
    max-width: 440px;
    margin: 0 auto 1.3rem;
    color: var(--moon-dim);
    font-size: 0.92rem;
    line-height: 1.6;
}

.tk-closed p strong { color: var(--moon-text); }

.tk-page .tk-closed .btn { gap: 0.45rem; }

/* --------------------------------------------------------------------------
   VIEW — side panel
   -------------------------------------------------------------------------- */

.tk-side {
    position: sticky;
    /* view.html measures the sticky site header (it grows when a staff banner is shown) */
    top: var(--tk-stick, 96px);
    display: flex;
    flex-direction: column;
    gap: 1rem;
    min-width: 0;
}

.tk-page .tk-side-card {
    padding: 1.25rem;
    animation: tkRowIn 0.7s var(--moon-ease) 0.1s both;
}

.tk-side-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin: 0 0 0.9rem;
    color: var(--moon-mute);
    font-size: 0.7rem;
    font-weight: 700;
    letter-spacing: 0.14em;
    text-transform: uppercase;
}

.tk-facts {
    display: flex;
    flex-direction: column;
    margin: 0;
}

.tk-fact {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.68rem 0;
    border-top: 1px solid var(--moon-line);
    font-size: 0.86rem;
}

.tk-fact:first-child {
    padding-top: 0;
    border-top: 0;
}

.tk-fact dt {
    flex-shrink: 0;
    color: var(--moon-dim);
}

.tk-fact dd {
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
    gap: 0.45rem;
    min-width: 0;
    margin: 0;
    color: #fff;
    font-weight: 500;
    text-align: right;
    overflow-wrap: anywhere;
}

.tk-fact dd .tk-time { align-items: flex-end; }

.tk-copy {
    display: inline-grid;
    place-items: center;
    flex-shrink: 0;
    width: 26px;
    height: 26px;
    padding: 0;
    border-radius: 8px;
    border: 1px solid var(--moon-line);
    background: transparent;
    color: var(--moon-mute);
    cursor: pointer;
    transition: color 0.2s ease, border-color 0.2s ease, background 0.2s ease;
}

.tk-copy:hover {
    color: #fff;
    border-color: var(--moon-line-2);
    background: rgba(var(--moon-accent-rgb), 0.08);
}

.tk-copy .tk-copy-done { display: none; }
.tk-copy.is-copied { color: var(--moon-ok); border-color: color-mix(in srgb, var(--moon-ok) 40%, transparent); }
.tk-copy.is-copied .tk-copy-idle { display: none; }
.tk-copy.is-copied .tk-copy-done { display: block; animation: tkPop 0.4s var(--moon-ease) both; }

/* staff status switcher */
.tk-seg {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.25rem;
    padding: 0.28rem;
    border-radius: 14px;
    border: 1px solid var(--moon-line);
    background: rgba(255, 255, 255, 0.025);
}

.tk-seg form {
    display: flex;
    margin: 0;
    min-width: 0;
}

.tk-page .tk-seg .btn {
    width: 100%;
    height: 38px;
    padding: 0 0.4rem;
    gap: 0.4rem;
    border-radius: 10px;
    border: 1px solid transparent;
    background: transparent;
    box-shadow: none;
    color: var(--moon-dim) !important;
    font-size: 0.76rem;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
}

.tk-page .tk-seg .btn:hover:not(:disabled) {
    transform: none;
    background: rgba(255, 255, 255, 0.05);
    border-color: transparent;
    box-shadow: none;
    color: #fff !important;
}

.tk-page .tk-seg .btn-danger:hover:not(:disabled) {
    background: color-mix(in srgb, var(--moon-danger) 12%, transparent);
    color: var(--moon-danger) !important;
}

.tk-page .tk-seg .btn:disabled {
    opacity: 1;
    filter: none;
    cursor: default;
    border-color: rgba(var(--moon-accent-rgb), 0.28);
    background: rgba(var(--moon-accent-rgb), 0.12);
    box-shadow: inset 0 1px rgba(255, 255, 255, 0.06);
    color: #fff !important;
}

.tk-seg-dot {
    flex-shrink: 0;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: currentColor;
}

.tk-seg-dot--open { background: var(--moon-ok); }
.tk-seg-dot--progress { background: var(--moon-info); }
.tk-seg-dot--closed { background: var(--moon-mute); }

.tk-side-hint {
    margin: 0.7rem 0 0;
    color: var(--moon-mute);
    font-size: 0.76rem;
    line-height: 1.5;
}

.tk-page .tk-danger-btn {
    width: 100%;
    height: 40px;
    gap: 0.5rem;
}

.tk-delete-form { margin: 0; }

/* --------------------------------------------------------------------------
   VIEW — responsive
   -------------------------------------------------------------------------- */

@media (max-width: 1000px) {
    .tk-view-grid { grid-template-columns: minmax(0, 1fr); }
    .tk-side { position: static; }
    .tk-side { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); align-items: start; }
}

@media (max-height: 760px) and (min-width: 1001px) {
    .tk-side { position: static; }
}

/* desktop: a short thread still fills a calm, chat-sized panel next to the details */
@media (min-width: 1001px) {
    .tk-thread { min-height: min(620px, calc(100vh - 150px)); }
}

@media (max-width: 640px) {
    .tk-page .tk-chat { padding: 1.1rem 0.85rem 0.8rem; gap: 1rem; }
    .tk-thread-head { padding: 0.9rem 1rem; }
    .tk-page .message-wrapper { max-width: 94%; gap: 0.5rem; }
    .tk-page .avatar,
    .tk-page .avatar-placeholder { width: 30px; height: 30px; min-width: 30px; min-height: 30px; font-size: 0.74rem; }
    .tk-page .message { padding: 0.75rem 0.9rem 0.85rem; }
    .tk-composer { margin: 0.3rem 0.5rem 0.5rem; bottom: 10px; }
    .tk-closed { margin: 0.3rem 0.5rem 0.5rem; }
    .tk-composer-hint { display: none; }
    .tk-page .tk-composer textarea { min-height: 52px; padding: 0.8rem 0.95rem 0.2rem; }
    .tk-composer-bar { padding: 0.25rem 0.4rem 0.4rem; }
    .tk-sys { gap: 0.5rem; letter-spacing: 0.04em; font-size: 0.64rem; }
    .tk-sys-pill { padding: 0.3rem 0.65rem; }
    .tk-composer-bar { justify-content: flex-end; }
    .tk-orb { width: 132px; height: 132px; top: 1.4rem; right: 0.75rem; transform: none; }
    .tk-hero-copy { padding-top: 5.6rem; }
}

/* phones: quick actions become compact rows */
@media (max-width: 760px) {
    .tk-action {
        flex-direction: row;
        align-items: center;
        gap: 1rem;
        min-height: 0;
        padding: 1rem 1.1rem;
        border-radius: 20px;
    }

    .tk-action-icon { flex-shrink: 0; width: 42px; height: 42px; border-radius: 13px; }
    .tk-action-body { flex: 1; min-width: 0; gap: 0.15rem; }
    .tk-action-title { font-size: 0.98rem; }
    .tk-action-text { font-size: 0.82rem; line-height: 1.45; }
    .tk-action-cta { margin: 0; font-size: 0; gap: 0; color: var(--moon-dim); }
    .tk-action-cta svg { width: 18px; height: 18px; }
    .tk-action:hover { transform: translateY(-2px); }
}

@media (min-width: 641px) and (max-width: 1000px) {
    .tk-orb { width: 300px; height: 300px; right: -40px; opacity: 0.75; }
    /* leave the moon its own space so the headline never runs across it */
    .tk-hero-copy { max-width: min(64%, 520px); }
}

/* --------------------------------------------------------------------------
   Keyframes
   -------------------------------------------------------------------------- */

@keyframes tkPop {
    from { opacity: 0; transform: translateY(0.35em) scale(0.96); filter: blur(10px); }
    to { opacity: 1; transform: none; filter: blur(0); }
}

@keyframes tkDrop {
    from { opacity: 0; transform: translateY(-10px); }
    to { opacity: 1; transform: none; }
}

@keyframes tkRowIn {
    from { opacity: 0; transform: translateY(12px); }
    to { opacity: 1; transform: none; }
}

@keyframes tkInLeft {
    from { opacity: 0; transform: translate(-18px, 10px) scale(0.98); }
    to { opacity: 1; transform: none; }
}

@keyframes tkInRight {
    from { opacity: 0; transform: translate(18px, 10px) scale(0.98); }
    to { opacity: 1; transform: none; }
}

@keyframes tkOrbit {
    from { transform: rotateX(74deg) rotateZ(0deg); }
    to { transform: rotateX(74deg) rotateZ(360deg); }
}

@keyframes tkBreath {
    0%, 100% { opacity: 0.7; transform: scale(1); }
    50% { opacity: 1; transform: scale(1.06); }
}

@keyframes tkBlink {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.35; }
}

@keyframes tkSend {
    0% { transform: translate(0, 0); opacity: 1; }
    60% { transform: translate(6px, -6px); opacity: 0; }
    61% { transform: translate(-6px, 6px); opacity: 0; }
    100% { transform: translate(0, 0); opacity: 1; }
}

/* h2 is used for side-panel headings (semantics) but should not take the display font */
.tk-page h2.tk-side-title {
    font-family: var(--moon-font);
    line-height: 1.3;
    letter-spacing: 0.14em;
}