At Moon Client, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we keep it secure when you use our software and services.
Information We Collect
Account & Contact Information
When you register for an account or purchase a license, we collect information such as your username, email address, and payment transaction IDs (handled securely through our payment processors).
Technical & Usage Data
To ensure our software functions correctly and securely, we automatically collect technical data including your IP address, hardware identifiers (HWID), software version, program startup logs, and license verification attempts.
Diagnostic Data
We collect error logs, crash reports, and system performance metrics generated by our software to identify bugs and improve system stability.
How We Use Your Information
Service Provision & Security
Your data is primarily used to authenticate your access, verify your licensing, and prevent fraudulent activity or reverse-engineering of our products.
Support & Communication
We use your contact information to send you essential service updates, security alerts, and to respond to your technical support requests.
Data Sharing & Security
Third-Party Sharing
We do not sell your personal data to third parties. We only share data with trusted service providers (such as hosting platforms and payment processors) strictly necessary to operate our business.
Legal Requirements
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Protection
We implement robust, industry-standard security measures, including encryption, to protect your personal information from unauthorized access, alteration, or destruction.
Your Rights
Access and Deletion
Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, or request its deletion. Please note that deleting essential data (like your HWID or email) will result in the termination of your active software licenses.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact our administration team via our on-site support.
Questions about your data?
Our administration team answers privacy requests through on-site support.