Support center

How can we help?

Open a ticket, follow every reply in one place and get back in the game. The Moon team reads every message.

  • Email updates on staff replies
  • No account required
  • Full conversation history

How support works

  1. 01
    Open a ticket

    Pick a category and describe what's happening. No account needed.

  2. 02
    Check your inbox

    You get a confirmation email with your ticket ID, so you can always find it again.

  3. 03
    Talk it through

    Reply right inside the ticket until everything works again.